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Case Study
A commercial bank reduces filing costs and improves turnaround by 20%
Background
Last year, Lisa received a promotion to Branch Operations Manager at the midsize bank where she works. Bank management was concerned about the cost and turnaround time they were encountering to process their pre-funding searches and UCC filings. Lisa was asked to review her branch’s process for coordinating due diligence search efforts and UCC filings and implement a better solution.
Challenge
“Our clients need to be funded as soon as possible and we were forced to pay our service provider costly rush fees in order to meet our customers’ needs,” said Lisa. She began making phone calls in an effort to find a full-service provider that could deliver a quality product quickly and at a fair price. She was looking to build a relationship with a company she could count on.
“I didn’t have a lot of experience with searching and filing and I was pretty intimidated, but Ficoso took the time to educate me and help me understand the process so I could make an informed decision.”
Solution
After speaking with several service providers, Lisa chose Ficoso as her team’s new public records service provider. “After weighing all of my options, Ficoso was the obvious choice. Their integrated online search and filing system was a great fit for our organization. It really helped us manage our transactions and cut costs. That, paired with their great service, made our decision to switch to an easy one.”
Lisa’s staff began using Ficoso in March of 2007. Bank management is thrilled with the cost savings, speedy turnaround and excellent service they receive from Ficoso. Lisa recently proposed that all bank branches adopt Ficoso as their preferred vendor.
Results
By using the Ficoso client portal, Lisa’s bank has:
- Dramatically reduced their cost for UCC filings
- Reduced their funding cycle by 20% thanks to improved turnaround for searches and immediate online solutions
- Improved client services to remain competitive in the industry
“The change has been so positive for our branch. I’m confident our organization could benefit from a large-scale switch.”
-Branch Operations Manager
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